MY AGED CARE
Support At Home
EXERCISE PHYSIOLOGY AND MY AGED CARE
SERVICING THROUGH SUPPORT AT HOME PROGRAMS
Supporting You Through My Aged Care
Support at Home (previously known as Home Care Package) is the Australian Government's program that helps older Australian’s access funded services — from clinical care and allied health to everyday living support — so they can stay safe, independent, and living in their own homes for longer. Funding is allocated based on individual assessed needs rather than a one-size-fits-all package, meaning services like exercise physiology can be tailored specifically to each person's goals and care plan.
Our Exercise Physiology service is a trusted provider within the Support at Home program, helping participants access the exercise and functional support they need as part of their broader care. With over 15 years of experience in aged care and community support, our team understands how the program works and how allied health fits within it — making it easy for clients, families, and care coordinators to access our services as part of their care plan.
As Exercise Physiologists, we play a key role in helping Support at Home participants maintain and improve their physical function, manage chronic health conditions, reduce fall risk, and stay confidently independent at home. We work alongside case managers, care providers, and families to ensure our input is properly integrated into each client's care plan — delivering evidence-based, goal-directed exercise support that complements the other services they receive.
We pride ourselves on making the process straightforward: understanding funding and program requirements, communicating clearly with care teams, and providing consistent, reliable service that takes the guesswork out of accessing allied health through Support at Home.
Our mission is simple — to help every client remain sustainably independent in the home they choose to live in, through best-practice, client-centred Exercise Physiology care.
My Aged Care (MAC) is the main entry point to the aged care system in Australia. My Aged Care aims to make it easier for older people, their families, and carers to access information on ageing and aged care, have their needs assessed and be supported to find and access services.
ACCESSING MY AGED CARE SERVICES
From 1 November 2025, the Australian Government's aged care system moved to a single, streamlined program — Support at Home (SAH) — replacing the former Home Care Package (HCP) and Short-Term Restorative Care (STRC) programs. Rather than fixed package levels, SAH provides funding aligned to assessed care categories and goals, offering more flexibility and faster access to services for older Australians.
The goal of the aged care system remains the same: to enable individuals to stay independent and safe in the environment of their choosing, preferably at home. It's a mixture of clinical and non-clinical services aimed at achieving the highest possible quality of life and independence — including nursing, domestic assistance, allied health, social support, and assistive technology, as well as personalised support like assistance with travel or groceries.
The team at Full Circle Wellness specialises in helping senior clients maintain their health and quality of life within this evolving system. We have a thorough understanding of ageing in both the physiological and social setting, and we provide clinical and non-clinical support that fosters the founding principles of health management, independence, and quality of life.
Already have a Support at Home package?
Great — you can access our Exercise Physiology services as part of your existing plan. Simply reach out to us or ask your case manager/care coordinator to include Full Circle Wellness as one of your service providers.
Don't have a package yet?
Contact My Aged Care to get started — call 1800 200 422 or register online at myagedcare.gov.au. They'll guide you through a screening and assessment to determine your eligibility and funding.
Not sure where you stand?
Get in touch with our team and we can point you in the right direction.
Accessing Exercise Physiology Under MAC
The MAC system can be difficult to navigate for all users. We have provided a few start-up tips to get the ball rolling. At this present moment, this is the best referral pathway to gain or determine eligibility for Aged Care Services. Follow these 3 simple steps:
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The first step is to book an appointment with your General Practitioner requesting an Aged Care Assessment Team (ACAT) Referral. At this moment, your GP will discuss your eligibility, the only absolute prerequisite being age (65 years or older).
Although you can self-manage your ACAT process we believe the inclusion of your GP is of high importance. Alternatively, you can skip the GP involvement and follow this link to get an assessment: https://www.myagedcare.gov.au/assessment.
Once your GP has assisted you with the process, they will supply you with the steps to book your ACAT assessment.
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Once you have been notified of your package specifics (type, level, waiting period, etc) you can start to decide on your providers. Local providers are forever changing and improving, we suggest using this website to assist: https://www.myagedcare.gov.au/find-a-provider
It is advantageous to write down your needs and associated barriers before you look for providers, as this will provide you with some clarity. Topics such as price, capacity, services provided, waitlists, and administration fees are all very important and have a huge bearing on your ultimate decision. Feel free to chat with your exercise physiologist about their local recommendations for your specific needs.
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We are one of the only allied health service providers on the Sunshine Coast to offer exercise physiology under the Australian government's Home Care Package (HCP) initiative under My Aged Care.
Unfortunately, Exercise Physiology services through the MAC portal are very minimal and terribly advertised; therefore we suggest the following pathway to deliver the most appropriate services for you, a family member or a client.
Through all 3 funding models, the utilisation of Exercise Physiology is available via your care organisation. Full Circle Wellness is an allied health company that supplies services directly to clients via their care organisations. Simply put, we can provide you with Exercise Physiology through the majority of HCP and STRC providers currently operating. Depending on the specifics of your care - package type, funding amount and care provider - FCW can assist with in-home, clinic or community-based Exercise Physiology services.
Simply put, provide your Home Care Provider details to your Exercise Physiologist and we will discuss the referral pathway with your case managers.